Advice for Fidelity National Title Insurance Company Claims Counsels

From Will Rogers:

"Lead your life so you wouldn't be ashamed to sell the family parrot to the town gossip."

And again from Glassdoor.com by a former Claims Counsel in Omaha:

March 14, 2013

"Furthermore, at times I felt as the Company was coming very close to crossing the line of good faith and dealing with the insureds.  This was based upon the work load that placed upon attorneys resulting in attorneys being unable to comply with local insurance laws concerning the amount of contact the Company was to have with its insureds, loss payments being made timely, etc."

And from another Claims Counsel (again because I feel this is very true!)

December 9, 2013

"Get an ethical viewpoint and serve the insured and not the stockholders. I was made to accept appraisals that I knew did not represent the loss to the claimant but rather benefited Fidelity National Title and was instructed to do so by senior management. And in one case it was discovered that we were completely in error to the detriment of the insured as I was instructed to disguise this fact with using legal terms that were very difficult to understand. I finally had to quit as I had a problem knowing that I was not representing the insured claimants in a fair and ethical manner."

Although I would not call my blog the "town gossip" as I feel I am not gossiping but rather attempting to provide as much accurate information as to what happened to me with my claim (or lack thereof!) and subsequent lawsuit against Fidelity National Title Insurance Company - I would love nothing better than to have the parrot from the Omaha Claims office of Fidelity National Title!!!

    

 

Is Fidelity National Title "Interested in their own bottom line and not honoring the claims of the insured"??

"Interested in their own bottom line and not honoring the claims of the insured" is the title of a post dated Dec. 9, 2013 by a former Associate Claims Counsel with Fidelity National Title Insurance Company from www.glassdoor.com.  This post describes my experience and opinion of what happened to me exactly.

"Pros - The majority of the staff begin wanting to help the claimants and work very hard."

"Cons - As the claims progress it becomes apparent that they company's loyalty is not to the insured but to the stockholder's bottom line so it was difficult for me from an ethical viewpoint."

"Advice to Senior Management - Get an ethical viewpoint and serve the insured and not the stockholders. I was made to accept appraisals that I knew did not represent the loss to the claimant but rather benefited Fidelity National Title and was instructed to do so by senior management. And in one case it was discovered that we were completely in error to the detriment of the insured as I was instructed to disguise this fact with using legal terms that were very difficult to understand. I finally had to quit as I had a problem knowing that I was not representing the insured claimants in a fair and ethical manner."

I am going to break this down with specific examples in my claim/lawsuit against Fidelity National Title but I wish I knew who this person was as he/she would be a wonderful asset in helping to further disclose how claims are handled - or not handled - by Fidelity National Title Insurance Company.