Sunday, July 20, 2014

Is Fidelity National Title "Interested in their own bottom line and not honoring the claims of the insured"??

"Interested in their own bottom line and not honoring the claims of the insured" is the title of a post dated Dec. 9, 2013 by a former Associate Claims Counsel with Fidelity National Title Insurance Company from www.glassdoor.com.  This post describes my experience and opinion of what happened to me exactly.

"Pros - The majority of the staff begin wanting to help the claimants and work very hard."

"Cons - As the claims progress it becomes apparent that they company's loyalty is not to the insured but to the stockholder's bottom line so it was difficult for me from an ethical viewpoint."

"Advice to Senior Management - Get an ethical viewpoint and serve the insured and not the stockholders. I was made to accept appraisals that I knew did not represent the loss to the claimant but rather benefited Fidelity National Title and was instructed to do so by senior management. And in one case it was discovered that we were completely in error to the detriment of the insured as I was instructed to disguise this fact with using legal terms that were very difficult to understand. I finally had to quit as I had a problem knowing that I was not representing the insured claimants in a fair and ethical manner."

I am going to break this down with specific examples in my claim/lawsuit against Fidelity National Title but I wish I knew who this person was as he/she would be a wonderful asset in helping to further disclose how claims are handled - or not handled - by Fidelity National Title Insurance Company.

Friday, May 30, 2014

Companies Under the Fidelity National Title Umbrella

A reader sent me the link to this information on the Fidelity National Title Insurance Company website (and this only goes up to the year 2000) along with the recommendation that before using any title company make sure that they are not affiliated with Fidelity:

HISTORY OF FNTIC

1848
Western Title Insurance Company (now Fidelity National Title Insurance Company of California) traced its origin to C.V. Gillespie (founder), a notary public and searcher of records in San Francisco.
1906
At the time of the San Francisco earthquake and fire, employees of Western Title Insurance Company and their wives were credited with saving the title plant and other valuable records of the company.
1920
The original Western Title Insurance Company was formed.
1961
Fidelity National Title Insurance Company (FNTIC), a Nebraska corporation, received a certificate of authority and began doing business in Nebraska.
1980
FNTIC acquired the assets of a small underwriter in Tucson, Arizona. It was at this time that the Company's current principals were first affiliated with FNTIC.
1981
FNTIC, with agency operations in the Arizona counties of Maricopa and Pima, was purchased from CIGNA. FNTIC was ranked 48th in the country among title insurance companies with revenue of $6.2 million.
Corporate offices for FNTIC were moved from Denver, Colorado, to Scottsdale, Arizona.
1984
Controlling interest of FNTIC was sold to Fidelity National Financial, Inc. ("Fidelity" or the "Company"), its present holding company. William P. Foley, II, became President and Chairman of the Board.
1985
The Securities and Exchange Commission approved the sale of Fidelity's stock to the employees of its various subsidiaries. Fidelity became the nation's first and only employee-owned title insurance underwriter.
1987
Fidelity began trading on the American Stock Exchange under the symbol FNF.
Fidelity Acquired Western Title Insurance Company.
Fidelity moved corporate headquarters from Scottsdale, Arizona, to Irvine, California.
1989
Fidelity acquired Western Title in Portland, Oregon.
Fidelity purchased an El Paso-based title agency, which represented Fidelity's first direct title operation within the state of Texas.
1991
Fidelity established Premier Lenders, a concept unique to the title industry. All title work for lenders in the California counties of Los Angeles, Orange, Riverside, San Bernardino and San Diego is performed out of one regional office.
1992
Fidelity began trading on the New York Stock Exchange under the symbol FNF.
Fidelity acquires Meridian Title Insurance Company, and Security Title and Guarantee Company, expanding Fidelity's direct operations base to include Florida, Michigan, Missouri, New Jersey, New York, North Carolina, and Pennsylvania.
1993
Fidelity completed its acquisition of Agency Sales and Posting, Arizona Sales and Posting, Inc. and Pente Enterprises, Inc.
1994
Fidelity acquired ACS Systems, Inc., a computer software development company to enhance FNTIC's electronic data interchange through the development and marketing of its trust, escrow and title related software.
1995
Fidelity acquires Western Title Company of Washington, creating the opportunity to expand direct operations into Washington.
Fidelity acquires the accounts receivable and the book of business of World Title Company, formerly in conservatorship. Fidelity acquires 100% of the stock of World Tax Service... enhancing its market position in California.
1996
ACS unveiled ExpressNet (now FlexNet), an integrated solution for electronic commerce between back office systems and external service providers, realtors and lenders.
Fidelity acquired Nations Title Inc, 8th largest title underwriter in the United States, made FNTIC the 4th largest title underwriter in the U.S. and doubled the existing agency base.
Fidelity acquired Alliance Home Warranty (now Fidelity Home Warranty)
Fidelity acquired CRM, now Fidelity Tax Service
1997
FlexNet™, Fidelity National Lender Express Network, is established as the single source through one interface for bundled services to include title and escrow, tax, credit, flood, foreclosure appraisal, document and recording, and electronic commerce services.
Fidelity acquired First Title Corporation, a title company with offices throughout the southeastern United States.
Fidelity acquired three credit reporting companies Ifland Credit Services, Credit Reports, Inc., and Classified Credit Data, Inc. All three have been merged and operate as Fidelity National Credit Services, Inc.
Fidelity acquired Bron Research, Inc., a flood certification company headquartered in Austin, TX. which now operates as Fidelity National Flood, Inc.
Fidelity acquired Express Network, Inc., a provider of attorney services such as courier, messenger, courthouse filing, process serving, investigation and reprographics.
1998
Fidelity acquired Granite Financial, Inc., an industry consolidator in the small-ticket lease financing market
Fidelity sold wholly-owned subsidiary ACS to Micro General, Inc. ACS provides software, systems integration and telecommunication services to small to medium size businesses in the real estate industry.
FNTIC merged with Alamo Title, the ninth largest title insurer in the United States. As a result FNTIC is now the second largest underwriter in Texas.
Fidelity formed RealEC.com, the first multiple title underwriter alliance for electronic commerce. Fidelity and Stewart Title are the founding and initial members. It is designed to be an open electronic commerce network to order and deliver essential real estate information services in the real estate transaction process.
1999
FNF, through Micro General, sponsored and financed a new interest transaction intermediary company called Escrow.com.
FNF announces its plan to acquire Chicago Title Corp. and its title insurance subsidiaries - Chicago Title and Ticor Title, thus creating the world's largest title insurance organization.
2000
FNF completes its acquisition of Chicago Title Corp., creating the largest title insurance organization in the world.
FNF moved into its new corporate headquarters in Santa Barbara, California.
FlexNet and Chicago Title's CastleLink operation are merged to form Fidelity National Lender's Solution - the single solution for mortgage products and services.

Thursday, May 29, 2014

What Fidelity National Title says "About Us"

With origins that can be traced back 150 years, Fidelity National Title Insurance Company, through its underwriting subsidiaries, is one of the nation's premier real estate service companies, providing title insurance and other real estate-related products and services. 

Fidelity employees are committed to providing our customers with a level of satisfaction that is unparalleled in the title insurance industry. Based on our experience and expertise, we are confident that you'll appreciate the Fidelity Difference.

THE FIDELITY COMMITMENT

At Fidelity, commitment is not just a word--it's a conviction. We take pride in our desire to serve our customers to the best of our ability. The quality of Fidelity's customer service and the level of employee loyalty and commitment are enhanced by our employee stock ownership. Stock ownership serves as a motivational force for Fidelity employees who recognize the Company's success is dependent upon their efforts and contributions.
Fidelity employees uphold the six corporate precepts upon which the Company was founded:

  • Bias For Action
  • Autonomy and Entrepreneurship
  • Employee Ownership
  • Minimal Bureaucracy
  • Close Customer Relationships
  • Highest Standard of Conduct
  •  
     
    So what do some of these precepts mean?
     
    Bias for Action.  Bias for action is defined as the tendency to act without analysis or information.  Contemplation is performed laterWell in the case of my claim I can say that the Claims Counsels probably acted without analysis or information - or misinformation - and they did contemplate about their actions later trying to figure out how to not pay the claim.  This is pretty clearly documented.
     
    Autonomy or Entrepreneurship.  This did not seem to be the case in my claim as no one really took ownership of the problem but seemed to be relaying decisions made elsewhere in the company.
     
    Employee Ownership.  This is the precept that I personally have the biggest personal problem with.  It stands to reason that the easiest way to increase the profits of the company is to collect insurance premiums and not pay claims.  With employee ownership it appears that the company profits would decrease if claims were paid so the employees are going to be making more money by not honoring the insurance policies they issue.  This seems to be a conflict of interest.
     
    Minimal Bureaucracy.  Well I ran into nothing but bureaucracy being passed from one office to another across the country and from one Claims Counsel to another.  The Fidelity system seemed riddled with bureaucracy.
     
    Close Customer Relationships.  I found my experience with the Claims process of Fidelity National Title Insurance Company to be the exact opposite.  I felt that my value as a customer was zero - the same dollar amount that the appraiser from Boise Idaho assigned to my claim.
     
    Highest Standard of Conduct.  Well............ the final comment I made to the attorneys who handled the lawsuit was I did not understand how they could get up in the morning and look in the mirror.  I feel that this precept is a joke.
     
    My experience with Fidelity National Title is quite the opposite of these precepts.  Somehow the precepts that the company was founded on are no longer valid - at least in my experience.  The main precept appeared to be making money for Fidelity by not paying valid claims.
     

    From the National Association of Independent Land Title Agents

    So one of my readers sent me this document with a warning to make sure that your title company is not owned by Fidelity National Title:







    How the Fidelity Merger with LPS Negatively Impacts Independent Land Title Agents




    "And when Alexander saw the breadth of his domain, he wept for there were no more worlds left to conquer." - attributed to Plutarch (c. 100 AD)
     
     
    The world’s largest title insurance underwriter, Fidelity National Financial, Inc. (FNF), is readying to become the largest mortgage technology and mortgage services provider in the United States following a proposed deal in which it would reacquire Lender Processing Services, Inc. (LPS), a former corporate affiliate, for $2.9 billion dollars. The proposed transaction would "create a larger, broader, more diversified and recurring revenue base for FNF."1 (Emphasis added).

    1 http://www.bloomberg.com/news/2013-05-28/fidelity-national-to-buy-lender-processing-in-2-9-billion-deal.html (visited September 4, 2013).



    As part of the transaction, LPS will then be combined with FNF’s national settlement service operational arm known as ServiceLink to carry lender business activity from origination to foreclosure in a "cradle-to-grave" closed system of business which will help FNF create new revenue from ancillary operations.

    Through the transaction, independent land title agents who currently write for FNF and those who do not write for FNF, but compete with them will be challenged to find other sources of business as the largest banks, including Wells Fargo and J.P. Morgan Chase, channel substantially all of their mortgage settlement refinance business to the FNF-created system.
     
    The proposed merger is currently being reviewed by the Federal Trade Commission (FTC) which reviews all major corporate mergers and acquisitions for compliance with federal anti-trust law and, while approval is likely, the deal is being widely panned in the independent land title agent community who sees shrinking markets and disguised national underwriter competition as a threat to their overall survival. More importantly, independent land title agents also understand that the proposed transaction threatens real estate consumers who continue to have less choice at the closing table and little knowledge of the fact that settlement costs will ultimately rise when competition from independent land title agents is closed out of this affiliation. 2

    It is a basic axiom of business that competition helps to rein in prices. Without competition, there is no impediment to rising price levels. Eventually, what appears now as consumer discounts – disguised in the form of streamlined refinance pricing (as explained below) -- will turn into higher title insurance premiums and settlement costs. Even without the proposed transaction, rate increases are spreading across the United States.2 The FNF/LPS merger is but another step in the steady threat against independent land title agents allowing the national underwriters to charge their own discounted rates for direct and quasi-direct business while at the same time forcing their independent land title agents to charge twice the streamlined rate and giving them far less market opportunity to reach consumers and sources of business.



    2 Rate increases are in process in New York, New Jersey, Ohio, Indiana, New Mexico, Pennsylvania and Texas.
     
    The purpose of this paper is to try to understand the players in the FNF/LPS transaction and understand why this deal is being made. In addition, the purpose of this paper is to help independent land title agents understand why this reacquisition transaction sets the stage for less competition in the industry, higher long term consumer costs and the threat of future extinction for the independent business model.

    NAILTA opposes the FNF/LPS merger. FNF and LPS are large organizations that are trying to address the pressures of creating shareholder equity. In that regard, FNF and LPS have every right to seek out the best partnerships that help create positive returns for their respective shareholders. FNF has a long and oft-imitated history of accomplishing these goals. However, the proposed FNF/LPS merger is bad for independent land title insurance agents because it helps to create a closed system of competition in which large national lenders and their national title insurance underwriting counterparts combine to control the flow of business away from independent settlement providers and in such a way that the harms to consumers and the title insurance industry are disguised as short term benefits. The result of a FNF/LPS merger will be less competition in the title insurance industry, higher costs to consumers over a longer period of time and the continued erosion of services that are provided as part of the title and closing experience.
     
    The Proposed Merger and FNF Background:
     
    From a Fidelity National Financial, Inc. (FNF) press release dated May 28, 2013:
     
    Fidelity National Financial, Inc. (NYSE:FNF), a leading provider of title insurance, mortgage services and diversified services, and Lender Processing Services, Inc. (NYSE:LPS), a leading provider of integrated technology, services, data and analytics to the mortgage and real estate industries, have announced the signing of a definitive agreement under which FNF will acquire all of the outstanding common stock of LPS for $33.25 per common share, for a total equity value of approximately $2.9 billion.
     
     
    Under the terms of the definitive agreement, FNF will pay 50% of the consideration for the LPS shares of common stock in cash and 50% in shares of FNF common stock, subject to adjustment as described below. 3




    The purchase price represents a 19% and 25% premium, respectively, to the prior 30-day and 60-day average closing prices for LPS' common stock through May 22, 2013, the last trading day before media reports regarding a potential transaction between FNF and LPS.

    At closing, FNF will combine its ServiceLink business with LPS in a new consolidated holding company and sell a 19% minority equity interest in the new consolidated holding company to funds affiliated with Thomas H. Lee Partners, L.P. for approximately $381 million in cash. FNF will retain an 81% ownership interest in the new consolidated holding company.3
     
     
    3 http://www.investor.fnf.com/releasedetail.cfm?ReleaseID=767454 (visited September 5, 2013)

    4 http://www.servicelinkfnf.com/page/aboutServiceLink/history.html (visited August 30, 2013)



    5 Id.

    6 Id.
     
    7 http://www.lpsvcs.com/LPSCorporateInformation/AboutUs/Pages/default.aspx (visited August 30, 2013)

    FNF began trading as a publicly traded stock in 1987.4 Since then, the growth of FNF has been a fascinating example of entrepreneurial risk-taking, timely decision-making and good fortune. In 1996, FNF acquired Nations Title, Inc., the eighth largest title insurance underwriter in the United States, thereby making FNF the fourth largest title insurance underwriter in the country and doubling its existing agency base.5 In 2000, Fidelity acquired Chicago Title, Ticor Title and Security Union making the combined companies the largest title insurance underwriter in the world.6



    The formation, sale and reacquisition of LPS is also an interesting tale. In 2003, FNF acquired the mortgage processing services unit of Alltel Corporation, which served as the precursor of what later became LPS. In 2006, FNF spun off its mortgage processing services division as a separate company called Fidelity National Information Services or FIS. In 2008, FIS spun off its mortgage processing services division as a separate company called Lender Processing Services, Inc. (LPS). Five years and $2.9 billion dollars later, FNF announced that it intends on repurchasing LPS and returning LPS to the FNF family of companies.
     
    What is LPS?
     
    LPS is a leading provider of mortgage and consumer loan processing services, mortgage settlement services, default solutions and loan performance analytics, as well as solutions for the real estate industry, capital markets investors and government offices.7 LPS provides basic technology platforms for lenders to process their loan portfolios. Roughly 50% of all mortgages in the United States are serviced in some capacity by LPS. LPS works with the top 50 largest lenders in the United States based upon mortgage volume and supplies servicing solutions to lender clients through the life of an originated loan. Those solutions include the following:

    Mortgage: Lenders and servicers use LPS’ comprehensive suite of technology and services which support the entire mortgage continuum from origination and servicing to risk management and default.



    4
     

     

    Real estate agents, brokers and Multiple Listing Services (MLS): All across the country realtors can use offerings from LPS Real Estate Group, including LPS data mined from the largest proprietary mortgage, public records and real estate databases in the country.

    Government: From the U.S. Treasury to county courthouses and municipalities, use LPS information systems to achieve efficiencies and streamline work processes.

    Consumer Lending: Solutions from LPS enable lenders to obtain a deeper, more holistic view of their home equity portfolios and a more effective, more profitable risk management strategy with consumer lending solutions from LPS.

    Capital Markets: Clients use LPS’ integrated suite of products and services to heighten portfolio transparency and boost investor confidence. With LPS’ solutions, buyers, sellers and investors of mortgages or related securities have what LPS calls the most complete and accurate information on every mortgage pool, down to the individual loan and property. From property valuations and portfolio reviews to reliable data and analytics for prepayment and credit modeling, LPS prides itself on being the single-source provider for capital markets.

    LPS also manages to operate their own joint venture title insurance agency known as LSI Local Solutions, or in some states as LSI Agency, Inc.8 LSI acts as a title agent for LPS related transactions and is underwritten by Chicago Title Insurance Company, Fidelity National Title Insurance Company and National Title Insurance of New York, Inc. In this regard, it currently provides LPS with unrivaled access to the largest fifty banking institutions in the United States under the FNF banner.

    8https://gateway.insurance.ohio.gov/UI/ODI.Agent.Public.UI/AgentLocator.mvc/DisplayBusinessEntityDetail/54322 (visited September 5, 2013)

    9 http://agbeat.com/housing-news/fdic-suing-lender-processing-services-lps-for-154-5-million/ (visited September 6, 2013)



    10 Id.
     
    Despite the market jargon and high-sounding promises of service, LPS has had a troubled history since being spun off from FNF back in 2006.

    On November 23, 2010, a class action securities lawsuit was brought against LPS alleging that LPS failed to disclose material adverse facts about LPS’ true financial condition specifically relating to actions involving its default service practices. The suit was brought by shareholders of LPS stock. On May 6, 2013, the suit was settled for an undisclosed sum.
     
    In 2011, the Federal Deposit Insurance Corporation (FDIC) filed a lawsuit accusing LPS of negligence and breach of contract demanding $154.5 million dollars in losses on behalf of loans LPS serviced for Washington Mutual Bank (WaMu).9 The FDIC lawsuit alleged that WaMu hired LPS subsidiary LSI Appraisal, LLC (LSI) in July 2006 as its appraisal branch wherein LSI agreed it would "conform to federal and state law, including adhering to Uniform Standards of Professional Appraisal Practice (USPAP)". The FDIC lawsuit alleged that LSI used appraisers who lacked the skill, experience and qualifications necessary to perform the appraisals requested. The crux of the allegations centered upon the belief that appraisals provided to WaMu were "substantially inflated appraisal values."10 5

    In February of 2013, the United States Department of Justice (DOJ) announced that LPS had agreed to pay $35 million dollars in criminal penalties and forfeiture to address its participation in a six-year scheme to prepare and file more than 1 million fraudulently signed and notarized mortgage-related documents with property recorders’ offices throughout the United States.11 (Emphasis added). The settlement followed a felony guilty plea from the chief executive officer of wholly owned LPS subsidiary, DocX, LLC, on charges of conspiracy to commit mail and wire fraud.12

    11 http://www.justice.gov/opa/pr/2013/February/13-crm-206.html (visited September 6, 2013).



    12 Id.
     
    13 http://www.jaxdailyrecord.com/showstory.php?Story_id=538668 (visited September 6, 2013).

    14 http://globenewswire.com/news-release/2013/06/10/553057/10035768/en/Lender-Processing-Services-Inc-LPS-Investor-Lawsuit-Against-Takeover-for-33-25-announced-by-Shareholders-Foundation.html (visited September 6, 2013)

    15 http://www.servicelinkfnf.com/page/services/origination/technologyProducts.html (visited August 30, 2013).



    16 Id.

    17 May vary bank-to-bank and state-to-state.
     
    On February 1, 2013, LPS agreed to pay $127 million dollars to settle complaints by the attorneys general of 46 states and the District of Columbia over the company’s role in the allegations of robo-signing foreclosure documents concluding a three year investigation of the company by federal and state authorities.13

    Shortly after the proposed merger with FNF was announced, an investor who holds LPS shares filed a new lawsuit to stop the proposed takeover claiming that the proposed purchase price was too low.14 That lawsuit remains pending.



    What is ServiceLink?
     
    ServiceLink is the national lender platform for FNF. ServiceLink provides mortgage origination products and services, including appraisal and valuation review, title insurance, closing, escrow and default services.15 ServiceLink also provides software packages such as iClose, which is a web-based closing program that actually allows ServiceLink employees to stand in the shoes of borrowers to execute important loan documents on their behalf through limited powers of attorney.16



    ServiceLink is a licensed title insurance agent in every state in the United States and offers reduced title insurance and closing programs for eligible refinance transactions ordered only through ServiceLink. A ServiceLink eligible loan is any of the following:

     First mortgage refinance – including HARP loans
     
     Maximum loan amount not to exceed $1,500,000.00.17

    LTV and CLTV not to exceed 100%



     No cash-out limit.

     For loan amounts above $1,500,000.00, traditional filed insurance rates apply

     24/7 professional signing agent closings – iClose web-based signings
     
    6
     

    To understand the discounted nature of the rates that are charged by ServiceLink through their streamlined refinance programs, consider the following offering that ServiceLink charges U.S. Bank customers in Cincinnati, Ohio: Loan Amount Title Rates18
    $0 - $250,000 $320
    $250,001 - $500,000 $400
    $500,001 - $750,000 $460
    $750,001 - $1,000,000 $520
    $1,000,001 - $1,250,000 $630
    $1,250,001 - $1,500,000 $750

    Saturday, March 8, 2014

    A Review of Fidelity National Title Insurance Company and the Covenant of Good Faith


    Fidelity National Title Insurance Company may breach the implied covenant of good faith and fair dealing, commonly referred to as acting in "bad faith," when they unreasonably  or willfully deny benefits under an existing and enforceable insurance policy on a valid claim.

    This is the most frequent question that I get on this blog.  Although others have shared their stories I feel I can only comment on my own experience as a claimant with Fidelity National Title and did I feel that they did not protect by interest in my real estate investment and I feel that Fidelity acted in bad faith.  This is my opinion but I have provided what I feel is evidence of this fact in multiple posts on this blog.


    1.  Did Fidelity National Title Insurance Company refuse to pay a valid insurance claim?  My claim was opened by a Fidelity Title Officer on my behalf so there was never a question that my claim was valid but in order to not pay the claim which in my estimation was in excess of $700,000 Fidelity National Title Insurance Company hired an appraiser from Boise Idaho to determine the value of the loss of a mile long access easement to my property in the Napa Valley of California.  He determined that the value of this easement was $0.  I consider this a refusal to pay.  After filing a lawsuit Fidelity did pay for about a tenth of the loss - as I could not afford to continue fighting them to get Fidelity to do the right thing.

    2.  Did Fidelity National Title Insurance Company refuse to pay the full value of your claim under the insurance policy?  Yes in my opinion I believe they refused to pay the full value of the claim.  I have an evaluation of value that shows that they refused to pay the full value of the claim.  This document was given to the Fidelity National Title Insurance Company's in house attorneys and they communicated that Fidelity would not pay more than a tenth the value of the loss without my pursuing them with a full blown trial which they knew I could not afford.

    3. Did Fidelity National Title Insurance Company take too long to pay or deny your insurance claim?  I worked diligently for years to get Fidelity National Title Insurance Company to pay my insurance claim.  Instead of paying the claim they bounced me from the Walnut Creek office to the Chicago office and finally to Omaha Nebraska where I had multiple Claims Counsels.  The second appraisal was only done in response to my contacting the California Department of Insurance.

    4.  Did Fidelity National Title Insurance Company refuse to provide an attorney to defend you or your property rights?  Although it was during the claims process determined that the easement was valid no attempt was ever made to defend my rights to this easement by Fidelity National Title Insurance Company.

    5.  Did Fidelity National Title Insurance Company fail to timely, thoroughly, objectively and fairly investigate your insurance claim?  "Insurance companies are supposed to be on your side when you file a claim.  Generally, the insurance company is supposed to look for insurance coverage - not ways to deny your claim.  The claim process is not supposed to be adversarial.  The insurance company is not suppose to put its interests above yours."  Fidelity National Title Insurance Company and the Claims Counsels who were assigned to my claim were in my opinion NEVER on my side.  They did not look for insurance coverage.  Instead as it has been documented previously in this blog all that the did especially in the hiring of an appraiser from out of the area they actively looked for ways to not pay the claim.  I believe it was obvious that their job was to protect the bottom line profits of Fidelity National Title and not to protect my interest in my real estate.

    The bottom line is do I feel that Fidelity National Title acted in bad faith in the handling of my claim??  Absolutely.  I believe that the evidence that I found just days before the Settlement Conference of bad faith is the only reason that they did raise their settlement offer by $25,000.  My only regret is having accepted the settlement and not having the time, energy and money to continue the battle so that they not only had to pay for my loss but they also would have had to pay for the hundreds of hours I spent trying to get them to honor my insurance policy and pay the valid claim.  And I feel that if they would have been found guilty of acting in bad faith that this would have been a great win for consumers.

    As I knew that I could not continue on the battle the only requirement I really had in the Settlement Agreement was that there was no clause that prevented my from blogging and expressing my opinions about Fidelity National Title and what I feel was definitely an unfair handling of my valid title insurance claim.

    So would I ever use Fidelity National Title Insurance Company to insure real estate??  Absolutely and unequivocally not.


    Sunday, February 23, 2014

    Has Fidelity National Title Insurance Company acted in Bad Faith in the Handling of Your Claim????

    As I have heard from dozens of claimants insured by Fidelity National Title Insurance Company.  Although the particulars of each claim is unique the handling of the claim is consistent.  Each claimant felt that they either had to fight to get Fidelity to accept the claim and once accepted they were bounced from office to office delaying the handling of the claim and finally found that the claim was not paid to the value of the loss.

    Fidelity National Title Insurance Company may breach the implied covenant of good faith and fair dealing, commonly referred to as acting in "bad faith," when they unreasonably  or willfully deny benefits under an existing and enforceable insurance policy on a valid claim.

    In other words, it is enough to show bad faith if Fidelity National Title Insurance Company simply handles your claim in an unreasonable fashion.  If Fidelity National Title Insurance Company has acted in bad faith, you have a right to seek legal representation by an experienced bad faith insurance attorney.

    Are you involved in a claim on your property with Fidelity National Title Insurance Company please ask yourself the following questions:

    1.  Did Fidelity National Title Insurance Company refuse to pay a valid insurance claim?  Sometimes insurance companies refuse to pay a valid claim without any reasonable or valid justification.  Such conduct is quintessential bad faith.

    2.  Did Fidelity National Title Insurance Company refuse to pay the full value of your claim under the insurance policy?  An insurance company must pay all that it owes you.  Anything less is unreasonable and in bad faith.

    3. Did Fidelity National Title Insurance Company take too long to pay or deny your insurance claim?  Most who buy insurance expect our valid claims to be paid right away.  Generally insurance companies are required to accept or deny your insurance claim within forty days.  Unreasonable and unjustified delay is bad faith.

    4.  Did Fidelity National Title Insurance Company refuse to provide an attorney to defend you or your property rights?  Most auto, homeowners and business insurance policies have liability provisions.  This means that if you are sued, and you are covered under the policy, Fidelity National Title Insurance Company has to pay for your attorneys plus other expenses necessary to defend you.  Unreasonably refusing to provide such a defense is bad faith.

    5.  Did Fidelity National Title Insurance Company fail to timely, thoroughly, objectively and fairly investigate your insurance claim?  Insurance companies are supposed to be on your side when you file a claim.  Generally, the insurance company is supposed to look for insurance coverage - not ways to deny your claim.  The claim process is not supposed to be adversarial.  The insurance company is not suppose to put its interests above yours.  Failure to investigate your insurance claim fairly and objectively is unreasonable and in bad faith.  (This is the most common complaint that I receive from individuals that are insured by Fidelity National Title Insurance Company.)

    6.  Did Fidelity National Title Insurance Company fail to comply with your state's fair claims settlement regulations?  We all need insurance.  In some circumstances it is required by law, such as automobile liability coverage.  Insurance has become a vital part of our society.  Because it is so important and subject to abuse by insurance carriers, some states have passed legislation to regulate insurance carriers.  These regulations tell insurance companies certain things that they must do when adjusting your insurance claim.  And insurance company's failure to follow these regulations is unreasonable and evidence of bad faith.

    If you answered yes to any of these questions about Fidelity National Title Insurance Company, you may be entitled to all damages caused by this bad faith conduct including emotional distress, lost income, lost opportunity, insurance attorney fees, interest and other types of damages.

    Stand tall, Stand firm.

    .

    Friday, January 17, 2014

    What is the best way to reach people who are thinking of using Fidelity National Title??

    I am open to any ideas on how to reach people who are thinking of purchasing title insurance from Fidelity National Title Insurance Company.  I confess I did try Yelp and quite a few people discovered my website from these posting but I agree that this is not the correct vehicle.  Does anyone have any good ideas??


    Thank you and I understand although this is a nationwide problem.  Although I purchased the insurance from the office in Sonoma the claim was handled in three different offices across the country.  Sigh.  I hope that you do not mind if I include this on my blog – again I am just trying to find a way to let consumers know about how this company – which is a national company operates.

     

    Ann Zollinger

     

    From: Yelp HQ [mailto:no-reply@yelp.com]
    Sent: Friday, January 17, 2014 3:24 PM
    Subject: Message from Yelp HQ [ 2092046 ]
    _________________________________

    JAN 17, 2014  |  03:23PM PST
    Hi Ann,

    We wanted to let you know that we've removed your reviews of Fidelity National Title. Our Support team has determined that they fall outside our Content Guidelines (
    http://www.yelp.com/guidelines) because of their promotional content. When reviewing, you should review the location with which you had a firsthand experience, rather than posting the same experience across multiple listings. Thanks for understanding.

    We hope you will continue to participate on Yelp, while keeping in mind our Content Guidelines.


    Regards,
    Clarence
    Yelp User Support
    San Francisco, California