Tuesday, October 29, 2013

Has Anyone Had a Good and Fair Experience in Settling a Claim with Fidelity National Title Company??

An interesting question at best.  I have heard from dozens of people who feel as I do - that Fidelity National Title Company was terrific during the escrow and closing process...............

but when a problem occurred with the property their was absolutely no one their to help the insured.  The claims counsel assigned to the claim was not their to assist the claimant, the insured, but rather was there to represent Fidelity National Title Insurance Company and their shareholders - of which the company take pride in the fact that the employees are shareholders.  To me this is a conflict in interest as the more claims that are not paid - the more valuable the shares of Fidelity National Title become.

Additionally, which is not apparent at first, all of the communication and the distances of the Fidelity National Title employees and people they hire such as the appraiser are designed to make suing them difficult and expensive and inaccessible.

My advise for working with a company like Fidelity National Title Insurance Company is to get everything in writing.  When something is not clear push hard for clarity - in writing.  When you receive a generic legalize type letter push hard for clarity - in writing.

I believe the treating of claims is completely hidden from the insureds when they purchase their title insurance. There is no one there to truly represent your interests in your property - at least there was not in my case. The claims counsels were there to represent the bottom profit line of Fidelity National Title.