Thursday, May 29, 2014

What Fidelity National Title says "About Us"

With origins that can be traced back 150 years, Fidelity National Title Insurance Company, through its underwriting subsidiaries, is one of the nation's premier real estate service companies, providing title insurance and other real estate-related products and services. 

Fidelity employees are committed to providing our customers with a level of satisfaction that is unparalleled in the title insurance industry. Based on our experience and expertise, we are confident that you'll appreciate the Fidelity Difference.


At Fidelity, commitment is not just a word--it's a conviction. We take pride in our desire to serve our customers to the best of our ability. The quality of Fidelity's customer service and the level of employee loyalty and commitment are enhanced by our employee stock ownership. Stock ownership serves as a motivational force for Fidelity employees who recognize the Company's success is dependent upon their efforts and contributions.
Fidelity employees uphold the six corporate precepts upon which the Company was founded:

  • Bias For Action
  • Autonomy and Entrepreneurship
  • Employee Ownership
  • Minimal Bureaucracy
  • Close Customer Relationships
  • Highest Standard of Conduct
    So what do some of these precepts mean?
    Bias for Action.  Bias for action is defined as the tendency to act without analysis or information.  Contemplation is performed laterWell in the case of my claim I can say that the Claims Counsels probably acted without analysis or information - or misinformation - and they did contemplate about their actions later trying to figure out how to not pay the claim.  This is pretty clearly documented.
    Autonomy or Entrepreneurship.  This did not seem to be the case in my claim as no one really took ownership of the problem but seemed to be relaying decisions made elsewhere in the company.
    Employee Ownership.  This is the precept that I personally have the biggest personal problem with.  It stands to reason that the easiest way to increase the profits of the company is to collect insurance premiums and not pay claims.  With employee ownership it appears that the company profits would decrease if claims were paid so the employees are going to be making more money by not honoring the insurance policies they issue.  This seems to be a conflict of interest.
    Minimal Bureaucracy.  Well I ran into nothing but bureaucracy being passed from one office to another across the country and from one Claims Counsel to another.  The Fidelity system seemed riddled with bureaucracy.
    Close Customer Relationships.  I found my experience with the Claims process of Fidelity National Title Insurance Company to be the exact opposite.  I felt that my value as a customer was zero - the same dollar amount that the appraiser from Boise Idaho assigned to my claim.
    Highest Standard of Conduct.  Well............ the final comment I made to the attorneys who handled the lawsuit was I did not understand how they could get up in the morning and look in the mirror.  I feel that this precept is a joke.
    My experience with Fidelity National Title is quite the opposite of these precepts.  Somehow the precepts that the company was founded on are no longer valid - at least in my experience.  The main precept appeared to be making money for Fidelity by not paying valid claims.